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Personalised Plates Queensland is firmly committed to protecting your privacy. We understand and appreciate that visitors and users of this website are concerned about their privacy and the confidentiality and security of any information that may be provided to us. We therefore aim to maintain a safe and secure system of handling your personal individual information and will ensure that your personal information is handled in strict compliance with Information Standard 42 – Information Privacy (IS42).
IS42 is a privacy regime established for the Queensland Public Sector and is based on the 11 information privacy principles that are used in the Commonwealth Privacy Act 1988. These principles deal generally with our collection, use, storage and disclosure of, and your access to, information we may have recorded about you.
IS42 is a government policy and is subject to legislation.
Cookies
PPQ's website only uses cookies to provide a customised online experience.
A cookie is a message given to a web browser by a web server. The browser stores the message in a text file called cookie.txt. The message is then sent back to the server each time the browser requests a page from the server. Cookies are placed on your PC for the duration of a session and are used for session management purposes and do not contain any personal detail. Periodically they can safely be deleted with no effect on future sessions. However, if you wish to use the online payment facility, you will need to accept cookies. If you have configured your browser to reject all cookies, you will be able to view information-only pages on our site.
Collection of Personal Information
When you look at our web site, we (or agencies on our behalf) and our Internet Service Provider may monitor and make a record of your visit and logs the following information for statistical purposes:
- your server address
- your top level domain name (for example .com, .gov, .au, .uk etc)
- the pages you accessed and documents downloaded
- the previous site you have visited and the site you move to
- the type of browser you are using
- the date and time of your visit.
For example, this information may be used to find our how our website is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times, so that we may evaluate and improve our website performance.
In terms of your personal information, we only collect information about individuals that is necessary for us to carry on our business functions. What information we collect depends upon the nature of our dealings with you. Generally we collect your personal information when you knowingly provide it to us, for example, this may occur when you make a purchase, sign up on our website to receive eNewsletters, submit your details to utilise our on-line services (such as the ‘LiveChat’ or ‘Call Me Now’ facilities), enter a competition, or otherwise make a request or enquiry.
Use and Disclosure of Personal Information
We will use your personal information for the reasons we collected it and for other reasonable business purposes in that we may database, store and process information to provide you with the service you requested, for billing purposes, to enable us to develop our products and business, or to customise services to better meet your needs and preferences.
We may also use your personal information for the following purposes:
- statistical purposes
- promotional and marketing purposes
- to inform you of special offers, promotions and competitions
- any other customer support purposes.
For any of the above purposes we may contact you by electronic or other means.
Your personal information may be used by sub-contractors of PPQ for our business activities only, however your information will not be disclosed to any other third party without your consent, unless required to do so by law.
Security
We will take all reasonable steps to:
(a) make sure that the personal information we collect, use or disclose is accurate, complete and up to date;
(b) protect the information from misuse, loss or unauthorised access, modification or disclosure both physically and through computer security methods;
(c) destroy or permanently de-identify the information if it is no longer needed for any purpose.
Access to and Correction of your Information
If you would like access to any records of personal information we have about you or if you believe any information we have about you is inaccurate or out-of-date, please contact our Privacy Officer.
Phone: 07 3306 7104
Fax: 07 3306 7101
Postal Details: GPO Box 1549, Brisbane
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